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Cisco Bug: CSCur55964 - DNA Analysis in CUCM shows Endpoint status as Unknown for ATA190

Last Modified

Apr 25, 2016

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.99833.4)

Description (partial)

Symptom:
When we try to run Dialed Number Analysis for an ATA190, in the output, its status is shown as "UnKNown" 
The same persist across 8.x, 9.x and 10.x CUCM versions for ATA190.
On the DNA page, if we select "Phones", it shows registered, but not in DNA Analysis OR When we click on the Endpoint Details on DNA page.

We cannot see the Device status in DNA Analysis report for ATA190, which can be confusing. 
Specially when we are troubleshooting ATA Call/Fax issues

Conditions:
ATA 190 registered on CUCM
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