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Cisco Bug: CSCur55902 - [DOC] CUCM 10.x cannot synchronize LDAP users with same email id field

Last Modified

Nov 12, 2020

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases


Description (partial)

There is a new requirement from the CUCM 10.0 that the end-user either local or LDAP must have either have a unique mail address field or be Null.

Because of this requirement, the user synchronization from the LDAP will fail if the email id field is same under two users.

We would see the following error in the DIR Sync logs :

ERROR [DirSync-DBInterface] common.DSDBInterface ( - DSDBInterface.updateUserInfo For User :ernies DB ERROR: MailID entered for EndUser already exists

same email ID value is assigned to users on AD or email ID values are duplicated during sync as part of changes made to multiple users

Related Community Discussions

Workaround for LDAP Sync of users with no unique mailid
Hello, our client uses CUCM 12.5. Many users have no unique mailid what is the reason why they are not synched. Is there any workaround to get users with the same mailid synched to CUCM?   regards Stefan
Latest activity: Jun 19, 2019
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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