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Cisco Bug: CSCur55902 - [DOC] CUCM 10.x cannot synchronize LDAP users with same email id field

Last Modified

Dec 24, 2018

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases


Description (partial)

There is a new requirement from the CUCM 10.0 that the end-user either local or LDAP must have either have a unique mail address field or be Null.

Because of this requirement, the user synchronization from the LDAP will fail if the email id field is same under two users.

We would see the following error in the DIR Sync logs :

ERROR [DirSync-DBInterface] common.DSDBInterface ( - DSDBInterface.updateUserInfo For User :ernies DB ERROR: MailID entered for EndUser already exists

same email ID value is assigned to users on AD or email ID values are duplicated during sync as part of changes made to multiple users

Related Community Discussions

CUCM doesn't Sync some user from LDAP AD
Hi, I'm syncing all users from AD and most users are synced without any issue but there are some users don't. Steps done to solve the issue: - I perform full sync multiple time without any luck. - Collected DirSync service logs and searched for one of the missing user ID and didn't find it. - I'm using LDAP user search base CUCM with DC name only, I tried to create a new directory using OU also but nothing changed. - Checked the missing users profiles in AD and all of them have last name field. Could ...
Latest activity: Dec 26, 2016
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