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Cisco Bug: CSCur55882 - Stuck in outbound (Reserved) while on direct preview call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Agent gets stuck in reserved state awaiting outbound direct preview call when another agent calls (no 'Talking' agent state event).

Conditions:
Agent is reserved for outbound call but receives an agent-to-agent call before declining or accepting the outbound call.
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  • Status
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