Preview Tool

Cisco Bug: CSCur55882 - Stuck in outbound (Reserved) while on direct preview call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Agent gets stuck in reserved state awaiting outbound direct preview call when another agent calls (no 'Talking' agent state event).

Agent is reserved for outbound call but receives an agent-to-agent call before declining or accepting the outbound call.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.