Cisco Bug: CSCur55882 - Stuck in outbound (Reserved) while on direct preview call
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Agent gets stuck in reserved state awaiting outbound direct preview call when another agent calls (no 'Talking' agent state event). Conditions: Agent is reserved for outbound call but receives an agent-to-agent call before declining or accepting the outbound call.
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Bug Details Include
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