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Cisco Bug: CSCur54738 - CCE: QUEUE STATISTICS POLLING ERROR when processing Queue Stats

Last Modified

May 09, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)ES1 11.0(1)

Description (partial)

Symptom:
Queue Statistics are not updated correctly on the supervisor and agent Queue Statistics gadget and there is QUEUE STATISTICS POLLING ERROR in the Finesse webservices log.

Conditions:
This may happen under load, with a large number of queues configured, especially when there are network delays between Finesse and CCE and also when Finesse reconnects after a CCE failover.
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