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Cisco Bug: CSCur54738 - CCE: QUEUE STATISTICS POLLING ERROR when processing Queue Stats

Last Modified

Jan 25, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)ES1 11.0(1)

Description (partial)

Queue Statistics are not updated correctly on the supervisor and agent Queue Statistics gadget and there is QUEUE STATISTICS POLLING ERROR in the Finesse webservices log.

This may happen under load, with a large number of queues configured, especially when there are network delays between Finesse and CCE and also when Finesse reconnects after a CCE failover.
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