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Cisco Bug: CSCur54375 - Presence Engine XCP components not receiving onActive from XCP router

Last Modified

Sep 12, 2017

Products (4)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1
  • Cisco Unified Presence Version 8.6

Known Affected Releases

10.5(1) 10.5(2) 8.6(5) 9.1(1)

Description (partial)

Symptom:
1. Rich presence (In a meeting/On a call/manual presence) not working for all users
OR
2. Users cannot login to Jabber client

Conditions:
Presence Engine service or XCP Router service was started/restarted.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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