Preview Tool

Cisco Bug: CSCur53864 - ATA190: Web GUI page options are greyed out

Last Modified

May 13, 2019

Products (1)

  • Cisco IP Phone 7800 Series

Known Affected Releases


Description (partial)

ATA190: Web GUI page options are greyed out.

Most of the options in the Web GUI of the ATA 190 are greyed out and cannot be configured. There is no option in CUCM configuration page or the ATA190 Web GUI to unlock the configuration options.

Here is a list of a few of the pages that are greyed out and do not allow any editing: 
Network Setup > Basic Setup > Internet Settings 
Network Setup > Basic Setup > Time Settings
Network Setup > Advanced Settings > VLAN 
Network Setup > Advanced Settings > CDP & LLDP
Administration> Log > Log Module
Administration> Log > Log Setting
Administration> Log > Log Viewer

ATA 190 Devices running firmware version running 1.1.0 (006)
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.