Preview Tool

Cisco Bug: CSCur53311 - Handle "^A" in Sender-Display-Name of incoming message

Last Modified

Sep 10, 2015

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Version 9.1
  • Cisco Unity Connection Locale Installer
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.5(1)ES67 9.1(2)

Description (partial)

1)Mailbox synchronization will eventually be stop working, as this pattern(Ctl+A character) in subject line create problem during integration with Exchange Server.
2)  Recipient having single such message(subject containing ctl+A characters) might get multiple copies of same messages.
2) Subject Line will contain "^A" in vw_messagewithsynch in unitymbxdb database.
    Execute following query, to see the entries in database  

admin>run cuc dbquery unitymbxdb1 Select count(*) from vw_messagewithsynch where instr(subject,CHR(1),1)!=0



If Single Inbox functionality is enabled for the user.


For same user's Incoming voice-message's Sender-Display-Name contains "^A"
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.