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Cisco Bug: CSCur53056 - NPE while call transfer

Last Modified

Nov 21, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
NullPointerException in the Finesse logs when a call is transferred

Conditions:
This happens in the unsupported scenario where an agent transfers the call to a non-monitored end point (Hunt List number) and the call comes back to CCX.
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