Cisco Bug: CSCur53056 - NPE while call transfer
Nov 21, 2014
- Cisco Finesse
Known Affected Releases
Symptom: NullPointerException in the Finesse logs when a call is transferred Conditions: This happens in the unsupported scenario where an agent transfers the call to a non-monitored end point (Hunt List number) and the call comes back to CCX.
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