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Cisco Bug: CSCur52331 - Another option for Call queuing option when no agents are logged in

Last Modified

Feb 27, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7)

Description (partial)

Symptom:
Call queuing feature on the CUCM requires at least one agent to be logged in for the initial greeting to be heard, if no agents are logged in the option available is:

When no hunt members answer, are logged in, or registered:
Disconnect the call
Route the call to this destination

Customer would like to have another option, i.e., even if no agents are logged in he should hear the periodic greeting and once an agent becomes available the caller should hear an initial greeting and then the call should be routed to the agent or to the queue. this is similar to the option B-ACD available on CME for queuing

Conditions:
when none of the agents of the line group are logged in for call queuing.

Related Community Discussions

Hunt Group queuing
So if I set a hunt group up, but nobody is logged in and a call is recieved can we enable the queuing to allow the call to stay queued until somebody logs in or do I have to send it to an auto attendent or vmail box?   Thanks,  
Latest activity: May 18, 2016
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Bug Details Include

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  • Status
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