Cisco Bug: CSCur52331 - Another option for Call queuing option when no agents are logged in
Feb 27, 2018
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Call queuing feature on the CUCM requires at least one agent to be logged in for the initial greeting to be heard, if no agents are logged in the option available is: When no hunt members answer, are logged in, or registered: Disconnect the call Route the call to this destination Customer would like to have another option, i.e., even if no agents are logged in he should hear the periodic greeting and once an agent becomes available the caller should hear an initial greeting and then the call should be routed to the agent or to the queue. this is similar to the option B-ACD available on CME for queuing Conditions: when none of the agents of the line group are logged in for call queuing.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
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