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Cisco Bug: CSCur51343 - Finesse 10.5 Failover Tool Stuck at Loading

Last Modified

Feb 13, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Finesse Desktop Failover Tool gets stuck at loading when following the "Ensure Failover Functions Correctly" section of the Finesse 10.5 installation guide.  This test is outlined in the document below:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/installation/guide/CFIN_BK_CA0E68AE_00_cisco-finesse-installation-and-upgrade-1051.pdf

DESPITE THIS, failover DOES in fact work if you conduct a manual failover test.

Conditions:
1. Finesse is installed and in service
2. Failover test is attempted
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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