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Cisco Bug: CSCur51343 - Finesse 10.5 Failover Tool Stuck at Loading

Last Modified

Feb 13, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Finesse Desktop Failover Tool gets stuck at loading when following the "Ensure Failover Functions Correctly" section of the Finesse 10.5 installation guide.  This test is outlined in the document below:

DESPITE THIS, failover DOES in fact work if you conduct a manual failover test.

1. Finesse is installed and in service
2. Failover test is attempted
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