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Cisco Bug: CSCur50569 - LB's QNS processes crashed during traffic running

Last Modified

Dec 27, 2016

Products (1)

  • Cisco Policy Suite for Mobile

Known Affected Releases

7.0.0

Description (partial)

Symptom:
Error time started in consolidated-qns-1..og

 

2014-10-28 20:25:00,137 [pool-4-thread-1] INFO  com.broadhop.eventlogging.LogEvent.? - EventID=1000;sub_id=1103;status=up;event_host=rtpclabqps1g-pd01a;InterfaceID=com.broadhop.resourcemonitor;msg=
"Feature com.broadhop.resourcemonitor is Running"
2014-10-28 20:26:38,009 [pool-2-thread-1] WARN  c.b.server.management.ProcessManager.? - Attempting to pause process with timeout: 10000 ms
2014-10-28 20:26:38,011 [pool-4-thread-1] WARN  c.b.i.service.IOManagerServerControl.? - Pausing IO Manager.
2014-10-28 20:26:38,014 [pool-2-thread-1] WARN  c.b.i.service.IOManagerServerControl.? - IO Manager successfully Paused.
2014-10-28 20:26:43,984 [pool-2-thread-1] INFO  o.o.p.web.service.internal.Activator.? - Pax Web started
2014-10-28 20:26:44,227 [pool-2-thread-1] INFO  o.o.p.w.s.j.internal.JettyServerImpl.? - Pax Web is started with it's default configuration most likely it's listening on port 8181
2014-10-28 20:26:44,233 [pool-2-thread-1] INFO  o.o.p.w.s.j.internal.JettyServerImpl.? - Pax Web available at [0.0.0.0]:[9090]
2014-10-28 20:26:45,076 [pool-4-thread-1] WARN  c.b.r.impl.ResourceChangeMonitor.? - Automated polling and updating of Runtime Configuration Data enabled.
2014-10-28 20:27:01,579 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping field since the method has parmameters com.broadhop.custrefdata.domain.ReferenceDataEntry,setFieldValu
e
2014-10-28 20:27:01,580 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping field since it does not return a data type com.broadhop.custrefdata.domain.ReferenceDataEntry,validate
2014-10-28 20:27:01,580 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping field since the method has parmameters com.broadhop.custrefdata.domain.ReferenceDataEntry,getFieldValu
e
2014-10-28 20:27:01,580 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping field since the method has parmameters com.broadhop.custrefdata.domain.ReferenceDataEntry,getField
2014-10-28 20:27:01,587 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping field since the method has parmameters com.broadhop.spr.Location,checkIfEqual
2014-10-28 20:27:01,587 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping field since the method has parmameters com.broadhop.spr.Location,isCurrentDateNewer
2014-10-28 20:27:01,804 [pool-4-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping action, unable to process parms for policy action Add usage reporting data
2014-10-28 20:27:01,817 [pool-2-thread-1] WARN  c.b.m.service.impl.MetadataSource.? - Skipping action, unable to process parms for policy action Reevaluate the Session Immediately
2014-10-28 20:27:28,559 [pool-2-thread-1] WARN  c.b.c.r.BroadhopResourceSet.? - Could not load the contents of file: /var/broadhop/checkout/rtpclabqps1g-pd01a-1/tempOptions.xmi
2014-10-28 20:27:30,301 [pool-2-thread-1] WARN  c.b.u.mongo.MongoConnectionManager.? - Servers available 5
2014-10-28 20:27:31,693 [pool-2-thread-1] ERROR c.broadhop.policy.impl.ModelToRules.? - Unable to process rule Remove country code Package: ctl group Remove country code 24
java.lang.NullPointerException: null
        at com.broadhop.policy.impl.rulegen.GenerateRuleAction.writeExecuteAction(GenerateRuleAction.java:98) ~[com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.rulegen.GenerateRuleAction.write(GenerateRuleAction.java:37) ~[com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateRuleBody(ModelToRules.java:553) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generatePolicyAction(ModelToRules.java:449) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateRules(ModelToRules.java:419) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:377) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:275) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:392) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:275) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:392) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:261) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:392) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:275) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:392) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generateGroupRules(ModelToRules.java:275) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.generatePolicies(ModelToRules.java:246) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.ModelToRules.refresh(ModelToRules.java:781) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at com.broadhop.policy.impl.PolicyConfiguration.init(PolicyConfiguration.java:169) [com.broadhop.policy.service_7.0.1.r066579.jar:na]
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_11]
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_11]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_11]
        at java.lang.reflect.Method.invoke(Method.java:483) ~[na:1.8.0_11]
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1544) [org.springframework.beans_3.0.5.RELEASE
.jar:3.0.5.RELEASE]
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1485) [org.springframework.beans_3.0.5.RELEASE.jar:
3.0.5.RELEASE]

Conditions:
Running HIGH TPS for long time triggered the issue.
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Bug Details Include

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