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Cisco Bug: CSCur50556 - Allow creating multiple Audio sources for MOH servers

Last Modified

Oct 27, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.99832.3)

Description (partial)

Symptom:
If multicast MOH is not available, call may not get MOH as there is no way to fall back to unicast MOH.

Conditions:
Servers are allowed with only one type of MOH (Multicast or Unicast).  If for some reason Multicast MOH is not available (calls going over MTP or some network-related issue on multicast connection), then calls can not fall back.  Note: It may not be possible to enable another server with MOH - either due to cost or setup.
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