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Cisco Bug: CSCur50446 - UCCX: IPPA End User Guide Does not Mention Reserved State

Last Modified

Feb 12, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

The Unified Contact Center Express (UCCX) IP Phone Agent (IPPA) End User Guide does not mention the Reserved state in the list of states.

Agents provided the guide could get confused as to what exactly the Reserved state means and when it may appear in the call flow.
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