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Cisco Bug: CSCur50446 - UCCX: IPPA End User Guide Does not Mention Reserved State

Last Modified

Feb 12, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
The Unified Contact Center Express (UCCX) IP Phone Agent (IPPA) End User Guide does not mention the Reserved state in the list of states.

Conditions:
Agents provided the guide could get confused as to what exactly the Reserved state means and when it may appear in the call flow.
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  • Status
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