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Cisco Bug: CSCur49543 - Layout displayed after openfire restart is not explainable

Last Modified

Dec 05, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU1.1 10.5(1) 10.5(1)ES1 10.5(1)ES2 10.5(1)SU1 10.5(1)SU1.1 10.6(1) 11.0(1)

Description (partial)

Symptom:
Workflows do not run in expected sequence after a Notification Service restart.

Conditions:
Workflows configured to trigger on make call and answer call.

Agent A answers a routed call and then consults another agent B

Notification service gets restarted

After reconnecting, no workflows are executed for agent A for the consult call, because CTI starts sending only one of the call dialogs right away, which confuses the WorkflowEngine.
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