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Cisco Bug: CSCur49103 - CCE/CCX: Agent experience when A Cisco DB is down can be better

Last Modified

Nov 18, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 10.6(1) 11.0(1)

Description (partial)

Agent cannot change state to Not Ready with a reason code or Sign Out with a reason code. Agent receives message operation timed out or failed.

The A Cisco DB service is down.
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