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Cisco Bug: CSCur48888 - Add Detail table for Summary tables, such as Call_Type_Interval

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1) 9.0(2) 9.0(3) 9.0(4)

Description (partial)

Symptom:
Customer wishes to have an easier way to correlate Interval table data with detail data.

Conditions:
When troubleshooting calls it is difficult to use the TCD to determine the call flow and relate the data back to the Summary tables, which are the actual reporting tables.   The tcd does not always write all of the data to the table, so for some fields it is the last transaction or last leg of the call.
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