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Cisco Bug: CSCur48689 - UCCE chooses duplicate Agent ID when auto-generating the Agent ID

Last Modified

May 04, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 11.0(1) 9.0(4)

Description (partial)

Symptom:
SQL primary key violation error when allowing UCCE to generate an AgentID.

Conditions:
Customer deletes Agents but keeps them in Deleted Items for reporting purposes.
Customer allows UCCE to generate the AgentIDs.
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  • Status
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