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Cisco Bug: CSCur48689 - UCCE chooses duplicate Agent ID when auto-generating the Agent ID

Last Modified

May 04, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 11.0(1) 9.0(4)

Description (partial)

SQL primary key violation error when allowing UCCE to generate an AgentID.

Customer deletes Agents but keeps them in Deleted Items for reporting purposes.
Customer allows UCCE to generate the AgentIDs.
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Bug Details Include

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