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Cisco Bug: CSCur48178 - Outbound Option Guide has incorrect JTAPI initialization path

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

in Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 10.0(1) on page 105 in chapter "Modify JTAPI for Calls to Invalid Numbers" there is path to jtapi.ini file C:\winnt\java\lib. It is wrong. In reality the path is C:\Windows\java\lib

Symptom:
in Outbound Option Guide for Cisco Unified Contact Center Enterprise
and Hosted Release 10.0(1) on page 105 in chapter "Modify JTAPI for Calls to Invalid Numbers", the path to the jtapi.ini file is wrong. The guide states that the path is C:\winnt\java\lib.  In reality the path is C:\Windows\java\lib

Conditions:
Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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