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Cisco Bug: CSCur47063 - Misconfigured update server lists can cause app fault

Last Modified

Nov 11, 2016

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases


Description (partial)

You may encounter the following application fault in the GUI logs of the appliance:

Wed Oct 29 12:00:00 2014 Critical: An application fault occurred: ('shared/ get_available_updates|142', "<type 'exceptions.KeyError'>", "'asyncos'", '[util/ screenLoop|408] [util/ inverseExtend|328] [util/ __call__|769] [screen/ __call__|27] [util/ __call__|769] [screen/ __call__|49] [util/ __call__|769] [screen/ __call__|190] [util/ __call__|771] [antivirus/ __call__|74] [screen/ executeAction|70] [security_services/ doGetAvailabilityStatusAction|20] [shared/ get_available_updates|142]')

This application fault is not known to cause any negative impact to the operation of the appliance.

This issue occurs when the appliance has been incorrectly configured to use a local upgrade server for an AsyncOS upgrade.

Specifically, for this to occur, the setting for local updates under Security Services -> Service Updates must be set so that the 'Update Servers (list):' section for non-AsyncOS updates (e.g. Sophos, IronPort Anti-Spam, etc.) points to a local updater that hosts a phoebe-x-x-x-xxx.xml used in a local AsyncOS upgrade.
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