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Cisco Bug: CSCur45463 - CCDM - put the agents in the state before the expiration

Last Modified

Jun 27, 2016

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

9.2(1)

Description (partial)

Symptom:
1.An agent has skill groups assigned to him/her.
2. When Agent is expired whilst logged in, the skill groups are removed but the agent cannot be expired because they are logged in.
3. This renders the agent un-usable the next time they log in.

A requirement to not delete associated skill groups during expiration process whilst an agent is logged in.

Conditions:
Agent is logged in when expiration time is reached
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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