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Cisco Bug: CSCur45202 - Need a way to assign Resource Group to Resources in Bulk.

Last Modified

Aug 05, 2018

Products (13)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
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Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU2 10.5(1) 10.5(1)SU0.1 10.5(1)SU1 10.5(1)SU2 10.6(1) 7.0 7.0(0.85) 7.0(0.95) 7.0(0.96) 7.0(1) 7.0(1)ES1 7.0(1)SR1 7.0(1)SR1.1 7.0(1)SR1.2 7.0(1)SR1.3 7.0(1)SR2 7.0(1)SR3 7.0(1)SR4 7.0(1)SR4.1 7.0(1)SR4.2 7.0(1)SR4.3 7.0(1)SR4.4 7.0(1)SR4.5 7.0(1)SR5 7.0(1)SR5.7 7.0(1)SR5.9 7.0(1)SR6 7.0(1.91) 7.0(1.93) 7.0(1.94) 7.0(1.95) 7.0(2) 7.0(2)SR1 7.0(3) 7.1(1) 7.5(5) 79 8.0 8.0(1) 8.0(1)ES1 8.0(2) 8.0(2)ES1 8.0(2)ES2 8.0(2)SR1 8.0(2)SU1 8.0(2)SU2 8.0(2)SU3 8.0(2)SU4 8.0(2)SU5 8.0(3) 8.2(2) 8.3(4) 8.5(1) 8.5(1)SU1 8.5(1)SU2 8.5(1)SU3 8.5(1)SU3.1 8.5(1)SU3.2 8.5(1)SU3.3 8.5(1)SU3.4 8.5(1)SU4 8.5(1)SU4.1 8.5(1)SU4.2 8.5(1)SU4.3 8.5(1)SU4.4 8.5(1)SU4.5 8.5(1)SU4.6 8.5(3) 9.0(1) 9.0(1)ES1 9.0(1)SU0.1 9.0(1)SU0.2 9.0(1)SU0.3 9.0(1)SU1 9.0(1.1) 9.0(2) 9.0(2)SU0.1 9.0(2)SU0.2 9.0(2)SU0.3 9.0(2)SU1 9.0(2)SU1.1 9.0(2)SU1.2 9.0(2)SU1.3 9.0(2)SU1.4 9.0(2)SU2 9.0(2)SU2.1 9.0(2)SU3 9.5(1)

Description (partial)

Symptom:
++ We import the agents into the UCCX as Resources.
++ We create a resource group.
++ When we have to assign these resources to the resource group we have to do it individually.
++ If we have 200 - 300 users it is very difficult to assign the resource group to resources one by one.
++ Most of the customers have a request to have a mechanism in either resources group page or other way in which resources can be assigned to the resource group in bulk.

Conditions:
10.X
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Bug Details Include

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  • Status
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