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Cisco Bug: CSCur45154 - Call Log information not showing in Finesse.

Last Modified

Oct 21, 2017

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU2 10.5(1) 10.5(1)SU0.1 10.5(1)SU1 10.5(1)SU2 10.6(1)

Description (partial)

Symptom:
++ In Finesse we do not have option to check the Call Log detail for an agent.
++ It does not show the call details with ANIS information or any other call detail.

Conditions:
UCCX version : 10.X
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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