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Cisco Bug: CSCur44684 - Productivity Tool plugin fails to install properly for some users

Last Modified

Aug 11, 2016

Products (1)

  • Cisco WebEx Meetings Server

Known Affected Releases

2.0.1.302 2.5.1.29

Description (partial)

Symptom:
- "Meet Now" & "Schedule Meeting" are missing from the Outlook Ribbon after restarting Outlook after Productivity tool install.

Conditions:
CWMS 2.0.1.302
CWMS 2.5
- Close Outlook.
- Download ptools.msi and run to install.
- Log into Productivity Tool/WebEx Assistant.
- Open Outlook
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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