Cisco Bug: CSCur44581 - PQ Aban Ans Distribution Report reports a single call multiple times
Mar 31, 2017
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Precision Queue Abandon Answer Distribution Report reports a single call offered multiple times. Conditions: When multiple PGs share the same Skill Group, that Skill group will have multiple rows in the Skill_Group_Interval table which will cartesian with the Router_Queue_Interval table to produce multiple rows per agent (one per PG) - this will result in incorrect Queue and Serive Level metrics.
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