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Cisco Bug: CSCur44022 - [SMA] App fault when End user access SLBL/Spam Quarantine GUI

Last Modified

Mar 18, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

10.0.0-096 11.0.0-115 8.3.6-028 8.3.6-039 9.6.1-019

Description (partial)

Symptom:
When an end user attempts to access the End User/Spam Quarantine enabled on an SMA, application faults like the ones below can some times be generated.


An application fault occurred: ('screen/ISQCommonController.py __call__|15', "<type 'exceptions.KeyError'>", "'username'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|66] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|80] [screen/AppController.py next|67] [screen/AppController.py throttledCall|178] [util/InternalLibrary.py __call__|771] [screen/ISQCommonController.py __call__|15]')


An application fault occurred: ('screen/AppController.py synchronize_slbl|232', "<type 'exceptions.KeyError'>", "'username'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|66] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|80] [screen/AppController.py next|67] [screen/AppController.py throttledCall|159] [screen/AppController.py _handleNoLoginAuthentication|386] [screen/AppController.py urlLogin|266] [screen/AppController.py synchronize_slbl|232]')

Conditions:
Users accessing Centralized Spam Quarantine on the SMA
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Bug Details Include

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