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Cisco Bug: CSCur41707 - CWMS 2.5 unable to restore when admin account is different

Last Modified

Oct 16, 2015

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases

Description (partial)

CWMS 2.5 unable to restore when admin account is different.
After finishing the restore, we can see ?Disaster Recovery Completed Successfully ? Unauthorized.?  popup.
After the closing this popup, CWMS goes stuck and we cannot access any more.

when admin account is different from in the backup file.

For examples;
Originally, customer uses admin account AAA .
Customer get the backup and re-deploy the new system with admin account BBB.
After that, customer restored the backup data.

After disaster recovery we should use Admin account AAA. Because Admin account BBB does not exist in the database anymore.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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