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Cisco Bug: CSCur40971 - Webdialer API - SSO check overhead causes tomcat to consume CPU cycles

Last Modified

Feb 15, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7)

Description (partial)

Symptom:
Customer is having an issue with Webdialer after upgrade from 9.1 to 10.5.1.10000-7, tomcat CPU usage and server load has increased due to web dialer/SOAP issue.. The system is running slow and causing phone calls to drop. Stopped Webdialer service and system returns to the normal load. Application works fine prior to upgrade to 10.5 from 9.1.

Conditions:
Calls to getProfileDetailSoap and makeCallSoap spikes up CPU usage.
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