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Cisco Bug: CSCur39928 - CUCDM: VmTools Not Available for Install on Upgraded System

Last Modified

Jan 12, 2016

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

The vmtools app isn't available on a system that was upgraded.  This system has been upgraded over several drops.  Following is the procedure followed to install the VMTools:

(1) Start tool install in VSphere (Guest->Install/Update VMTools)
(2) Do an app list on the VOSS node
(3) VMWare app is not listed and VMTools install cannot be performed

Specific to upgraded system, works fine on fresh install.
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