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Cisco Bug: CSCur39192 - Hold key does not work when there is an incoming call on line2.

Last Modified

Dec 17, 2014

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified SIP Phone 3905
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7941G
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Known Affected Releases


Description (partial)

Hold key does not work when there is an incoming call on line2.

1. Phone B:Set busy trigger -> 1
2. Phone B: Set call forward busy internal destination: DN of phone A line2
3. A line1 place a call to Phone B, B answered
4. Phone C place a call to Phone B, A line2 will in ringin state, 
   hold current call state on A line1 via pressing hold key.

After pressing hold key, the alert window disappeared, but phone A line1 still in connected state, this phenomenon can be reproduced on load 10-3-0-24dev.
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