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Cisco Bug: CSCur37664 - Phone running 9-3-3 FCS load can not be upgraded to 10-3-1 load directly

Last Modified

Jun 14, 2017

Products (35)

  • Cisco Unified IP Phone 6900 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
  • Cisco Unified Wireless IP Phone 7925G
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Known Affected Releases

9.3(3)

Description (partial)

There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

we would like to fix it in code on 9-3-3 FCS branch as well so that further more SR/ES based on 9-3-3 would be able to upgrade to  10-3-1 directly.

Symptom:
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

Conditions:
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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