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Cisco Bug: CSCur37664 - Phone running 9-3-3 FCS load can not be upgraded to 10-3-1 load directly

Last Modified

Jun 07, 2018

Products (35)

  • Cisco Unified IP Phone 6900 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
  • Cisco Unified Wireless IP Phone 7925G
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Known Affected Releases

9.3(3)

Description (partial)

There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

we would like to fix it in code on 9-3-3 FCS branch as well so that further more SR/ES based on 9-3-3 would be able to upgrade to  10-3-1 directly.

Symptom:
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

Conditions:
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

Related Community Discussions

Upgrade from sip8331.9-3-3-5 to sip8831.10-3-1
  ------------- Please rate helpful content (i.e. videos, documents, comments). Also, please select the correct answer(s) if any comment(s) answer your question otherwise the questions remains on the support forums as unanswered. ------------- Introduction   In order to upgrade from sip8331.9-3-3-5 to sip8831.10-3-1 you need to use a special interim firmware.   It is very important you use the appropriate region when uploading the firmware. Once a phone has been upgraded to a particular region it ...
Latest activity: Sep 26, 2017
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