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Cisco Bug: CSCur37559 - Dynamic sorting not working in Supervisor

Last Modified

Dec 11, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Dynamic sorting not working for team performance and Queue statistics gadgets in Finesse supervisor.

For example: 
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There are three agents logged in and are in not ready status and supervisor is sorting the "time in state" in such a way that the least time shows up in the first row 
Agent 1 Not READY 00:01:00 
Agent 2 Not READY 00:02:00 
Agent 3 Not READY 00:03:00 

Now when the Agent 3 goes READY Ideally as the time resets to 00:00:00 it should show up first in the row 
Agent 3 READY 00:00:10 
Agent 1 Not READY 00:01:10 
Agent 2 Not READY 00:02:10 

But this does not happen and the result is like the one stated below 
Agent 1 Not READY 00:01:10 
Agent 2 Not READY 00:02:10 
Agent 3 READY 00:00:10

Its the same when we sort the Status column. 
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Conditions:
Version 10.5(1)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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