Preview Tool

Cisco Bug: CSCur35917 - DRS restore cannot find TAR file if IM&P server is inaccessible

Last Modified

Jul 30, 2020

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases


Description (partial)

when trying to restore publisher only from a known good sftp and backup file.
it will not find a valid tar file to backup from

CM 10.x where backup file has a IM and Presence configured in the cluster also.

If IM and P server is down (in our case, the IM and P was not built yet), it will fail to find the file.

You will see the following in the DRS logs:

2014-10-19 14:35:12,039 DEBUG [drfMasterAgentMsgWorker, MessageID: 2400] - drfMasterAgentMsgWorker:compareHost:: Number of servers present in backedup drfComponent.xml are 3 & in metadatafile file are 2

2014-10-19 14:35:12,040 DEBUG [drfMasterAgentMsgWorker, MessageID: 2400] - drfMasterAgentMsgWorker:HandleListBackups: Not able to find any valid tar file. Hence returning empty list!
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.