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Cisco Bug: CSCur35917 - DRS restore cannot find TAR file if IM&P server is inaccessible

Last Modified

Sep 30, 2018

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
when trying to restore publisher only from a known good sftp and backup file.
it will not find a valid tar file to backup from

Conditions:
CM 10.x where backup file has a IM and Presence configured in the cluster also.

If IM and P server is down (in our case, the IM and P was not built yet), it will fail to find the file.

You will see the following in the DRS logs:

2014-10-19 14:35:12,039 DEBUG [drfMasterAgentMsgWorker, MessageID: 2400] - drfMasterAgentMsgWorker:compareHost:: Number of servers present in backedup drfComponent.xml are 3 & in metadatafile file are 2

2014-10-19 14:35:12,040 DEBUG [drfMasterAgentMsgWorker, MessageID: 2400] - drfMasterAgentMsgWorker:HandleListBackups: Not able to find any valid tar file. Hence returning empty list!
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