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Cisco Bug: CSCur35773 - 7841 failing to create conference from CTI application

Last Modified

Jul 17, 2018

Products (30)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco IP Phone 7841
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco IP Phone 7821
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Known Affected Releases

10.1(1) 10.2(1)

Description (partial) 

Symptom:
7841 IP Phone is sending different Call-IDs in Notify for Offhook and subsequent Invite during conference setup initiated from CTI application. As a result CallManager is unable to join 2 calls into the conference.

Conditions:
CTI Application is initiating conference

Related Community Discussions

UCCX 10.6(1), Finesse and 7841 SIP phones
Hello, I have just built a system comprising the following: CUCM 10.5(2)SU1 UCCX 10.6(1) 7841 SIP phones for agents  There seem to be some CTI issues when using the 7841 SIP phones which do not appear when using 7962 SCCP phones. When an agent tries to transfer a caller using Finesse it is not always successful (approx 40% success). When it fails the agent phone creates a second call but does not complete it - you just hear dial tone. Transferring using the handset works 100%. The other issue is ...
Latest activity: May 29, 2015
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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