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Cisco Bug: CSCur35323 - CVP 10.0 Reporting Server Installation Fails Unless Run by Administrator

Last Modified

Aug 06, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

After CVP 10.0 Reporting server installation the Informix database will not have any of the CVP databases.  The only databases shown will be "sysadmin@cvp", "sysmaster@cvp", "sysuser@cvp", and "sysutils@cvp".  In a proper installation there should be several more databases.  There will be no indication in the installation logs that there is a failure and the disk selected for installation will show the files for the additional databasees and they will be sized properly but the databases will not show up in dbaccess and the OAMP will not be able to bring the reporting server online or write any data to it.

Installation is done as a user with a username other than "Administrator."  The CVP 9 Installation guide does state "Only a local administrator can run the Unified CVP installation program."  This is not accurate though.  While the user does have to be a member of the local "Administrators" group, the user account MUST be named "Administrator" or the install will not create the databases.
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