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Cisco Bug: CSCur35134 - Jabber Video does not work with Cisco 78XX Phones

Last Modified

Jul 17, 2018

Products (30)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 7841
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7911G
  • Cisco IP Phone 7821
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Known Affected Releases


Description (partial)

Video with Jabber CTI controlling a 7841 phone does not work if the incoming call to the phone is answered using handset or speaker button.
Video works only if incoming call is answered using Softkey (Answer key) on the phone.

Jabber CTI controls the 78XX phone (Daisy chained connection-Laptop and PC are connected to the same switch) and makes use of the integrated camera in the Laptop. Media-net is installed already on the Laptop.

Tested with Jabber versions: 9.2, 9.6, 9.7 and 10.5 
The Calling party Device in our tests is Jabber on a different Laptop but in Softphone Mode. (Mode with CSF device on CUCM)
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