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Cisco Bug: CSCur34933 - IP Phone 8941 freezes frequently due to bad network

Last Modified

Feb 16, 2018

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

9.4(1)ES4 9.4(2)

Description (partial)

Symptom:
IP Phone 8941 freezes frequently due to bad network.
Freeze issue is happening on SCCP894x-sccp.9-4-2-8, SCCP8945.9-4-1SR1-1, SCCP8945.9-4-1ES4-1 etc....
During the time of freeze, unable to access the phone webpage , http. Unable to collect the console logs during the time of freeze.

Conditions:
8941 IP Phone freezes if there is a bad network or  packet loss in the network.
Enable a continuous ping to CUCM from the laptop connected to the PC port of ip phone and check for any 'Request timeout'.
During the time of freeze, unable to access the phone webpage. No response for phone key and display is stuck.

Related Community Discussions

<key>CSCur34933</key> - IP Phone 8941 freezes frequently due to bad network
I have the same issue with 8945 phones. But its not an network issue. I am running the beta code on a group of phones and still have the issue with the phone locking up. Any news on a new software to try to fix this issue? 
Latest activity: Mar 15, 2017
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