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Cisco Bug: CSCur34933 - IP Phone 8941 freezes frequently due to bad network

Last Modified

May 03, 2017

Products (1)

  • Cisco Unified IP Phone 6900 Series

Known Affected Releases

9.4(1)ES4 9.4(2)

Description (partial)

Symptom:
IP Phone 8941 freezes frequently due to bad network.
Freeze issue is happening on SCCP894x-sccp.9-4-2-8, SCCP8945.9-4-1SR1-1, SCCP8945.9-4-1ES4-1 etc....
During the time of freeze, unable to access the phone webpage , http. Unable to collect the console logs during the time of freeze.

Conditions:
8941 IP Phone freezes if there is a bad network or  packet loss in the network.
Enable a continuous ping to CUCM from the laptop connected to the PC port of ip phone and check for any 'Request timeout'.
During the time of freeze, unable to access the phone webpage. No response for phone key and display is stuck.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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