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Cisco Bug: CSCur34146 - UCCX: Finesse Tomcat crashed with OOM

Last Modified

Jul 20, 2020

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU2 10.5(1) 10.5(1)SU1 10.6(1) 11.0(1)

Description (partial)

Symptom:
Finesse Tomcat service crashes and agents can't login.

Conditions:
Happens after some undetermined period of running and depends on types of Gadgets being hosted in Finesse.  More likely to occur with Live Data Gadgets due to there larger HTTP Responses.

Related Community Discussions

CSCuj44903 - Agents experience problems signing in or desktop is slow to respond
I would appreciate to know in which release CSCuj44903 is fixed for Call Center Express. Accessing the bug ID is restricted for me. I was unable to find this bug in the open or resolved caveat for version 10.6 (1), we are running on this problem on version 10.5.1.11001-49 and would like a confirmation that 10.6(1) would fix it or if only a special ES would do the job (TAC).   link to information I found mentioning this reference: http://docwiki.cisco.com/wiki/Desktop:_Agents_experience_problems_signing_in_or_desktop_is_slow_to_respond ...
Latest activity: Jul 23, 2015
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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