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Cisco Bug: CSCur33634 - Displaying remote party ip address in the Call statistics of the phone

Last Modified

May 05, 2016

Products (40)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6961
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Known Affected Releases

10.3(1)

Description (partial)

Symptom:
While troubleshooting a case, I realized that it would have been very helpful to have the remote party ip address shown up on the call statics of the phone.

Ex. IP Phone1 (10.10.10.1) calls IP Phone 2 (192.168.10.1)

If I press the ? tab twice on Phone1, I get to see the Rx & Tx packets increasing. At this point, it would be helpful to see in real time which is the remote party IP address & port to which we are sending the RTP packets. It would be the IP Phone2 or MTP or Transcoder etc. 

Ex. Local IP Addr : 10.10.10.1                       port: 16388
      Remote IP addr: 192.168.10.1               port: 16390

Also, there must be a service parameter which we can use to enable or disable the remote ip address information incase of some customer company policies.

This will be helpful in day to day troubleshooting incase of issues like one way or no way audio & media resource where the RTP is terminating etc. With this we will not have to take the sniffer & other logs to figure out between which two devices the RTP stream is flowing & we will be able to perform real time troubleshooting.

Conditions:
NA
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