Guest

Preview Tool

Cisco Bug: CSCur33586 - XcpDBConnectRestore alarm does not get raised on connection restore

Last Modified

Jul 24, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
The XcpDBConnectRestore informational alarm does not appear in CiscoSyslog

Conditions:
Message Archiver or Persistent Chat features are being used.
The connection to the external database is lost and is then restored.
The informational alarm should get raised just after IM&P re-establishes a connection with the external database but it does not.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.