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Cisco Bug: CSCur33568 - Displaying remote party ip address in the Call statistics of the phone

Last Modified

Feb 09, 2017

Products (34)

  • Cisco Unified IP Phone 6900 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases

9.3(4)

Description (partial)

Symptom:
While troubleshooting a case, I realized that it would have been very helpful to have the remote party ip address shown up on the call statics of the phone.

Ex. IP Phone1 (10.10.10.1) calls IP Phone 2 (192.168.10.1)

If I press the ? tab twice on Phone1, I get to see the Rx & Tx packets increasing. At this point, it would be helpful to see in real time which is the remote party IP address & port to which we are sending the RTP packets. It would be the IP Phone2 or MTP or Transcoder etc. 

Ex. Local IP Addr : 10.10.10.1                       port: 16388
      Remote IP addr: 192.168.10.1               port: 16390

Conditions:
Also, there must be a service parameter which we can use to enable or disable the remote ip address information incase of some customer company policies. 

This will be helpful in day to day troubleshooting incase of issues like one way or no way audio & media resource where the RTP is terminating etc. With this we will not have to take the sniffer & other logs to figure out between which two devices the RTP stream is flowing & we will be able to perform real time troubleshooting.
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