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Cisco Bug: CSCur33298 - Clustered 8710 very slow to update layouts after one month

Last Modified

Dec 19, 2017

Products (6)

  • Cisco TelePresence Server
  • Cisco TelePresence Server on Multiparty Media 310
  • Cisco TelePresence Server on Virtual Machine
  • Cisco TelePresence Server on Multiparty Media 320
  • Cisco TelePresence Server 7010
  • Cisco TelePresence Server MSE 8710

Known Affected Releases

3.1(1.98) 4.0(1.57) 4.0(2.8)

Description (partial)

Symptom:
1)Participants do not switch in in a timely fashion.
2)Changing of layouts can take several minutes to redraw.
3)Closed camera shutters result in a black panes for longer than expected.

Conditions:
This issue can be observed only after a unit has been up for at least 49 days. A thread responsible for redrawing participant layouts can get into a state where it sleeps for an extended period of time.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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