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Cisco Bug: CSCur32788 - Traceback occurs when trying to make support tunnel by not "admin" user

Last Modified

Jun 08, 2018

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases


Description (partial)

Traceback occurs when trying to make support tunnel by not "admin" user

Trying to establish "support tunnel" connection by not "admin" user from CLI

Related Community Discussions

AsyncOS 8.x カスタムユーザでサポートトンネルを利用できない
AsyncOS 8.x 上で「管理者(Administrator)」権限をもつ "admin" とは異なるカスタムユーザアカウントでサポートトンネルを利用しようとすると通信可能な状況なのにシスコへの接続に失敗することがあります。 CLI で "techsupport" - "tunnel" を利用すると traceback が生じます。 ====== (CLI "techsupport" 実行例) > | techsupport Service Access currently disabled. Serial Number: XXXXXXXXXXXX-XXXXXXX Choose the operation you want to perform: - SSHACCESS - Allow a Cisco IronPort Customer Support representative to remotely access your system, without establishing a tunnel. - TUNNEL - Allow a Cisco IronPort Customer ...
Latest activity: Dec 16, 2014
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