Cisco Bug: CSCur32699 - Dynamic sorting not working in Supervisor
Mar 07, 2018
- Cisco Finesse
Known Affected Releases
10.5(1) 10.6(1) 11.0(1)
Symptom: Dynamic sorting not working for team performance and Queue statistics gadgets in Finesse supervisor. Conditions: Agent state changes while viewing team performance gadget. Steps to reproduce: There are three agents logged in and are in not ready status and supervisor is sorting the "time in state" in such a way that the least time shows up in the first row Agent 1 Not READY 00:01:00 Agent 2 Not READY 00:02:00 Agent 3 Not READY 00:03:00 Now when the Agent 3 goes READY ideally as the time resets to 00:00:00 it should show up first in the row Agent 3 READY 00:00:10 Agent 1 Not READY 00:01:10 Agent 2 Not READY 00:02:10 But this does not happen and the result is like the one stated below Agent 1 Not READY 00:01:10 Agent 2 Not READY 00:02:10 Agent 3 READY 00:00:10 It's the same when we sort the Status column.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases