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Cisco Bug: CSCur32699 - Dynamic sorting not working in Supervisor

Last Modified

Mar 07, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1) 10.6(1) 11.0(1)

Description (partial)

Dynamic sorting not working for team performance and Queue statistics gadgets in Finesse supervisor.

Agent state changes while viewing team performance gadget.

Steps to reproduce:
There are three agents logged in and are in not ready status and supervisor is sorting the "time in state" in such a way that the least time shows up in the first row 
Agent 1 Not READY 00:01:00 
Agent 2 Not READY 00:02:00 
Agent 3 Not READY 00:03:00 

Now when the Agent 3 goes READY ideally as the time resets to 00:00:00 it should show up first in the row 
Agent 3 READY 00:00:10 
Agent 1 Not READY 00:01:10 
Agent 2 Not READY 00:02:10 

But this does not happen and the result is like the one stated below 
Agent 1 Not READY 00:01:10 
Agent 2 Not READY 00:02:10 
Agent 3 READY 00:00:10

It's the same when we sort the Status column.
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