Cisco Bug: CSCur30803 - CP-78xx: transfer/conference softkey appears after selected swap
May 05, 2016
- Cisco IP Phone 7800 Series
- Cisco IP Phone 7841
- Cisco IP Phone 7821
- Cisco IP Phone 7861
Known Affected Releases
10.1(1) 10.1(1)SR1 10.1(1)SR2
Symptom: The transfer/conference softkeys don't appear even if "swap" softkey is selected twice after a call is connected. [Recreate Step] - Call Flow PhoneA - CUCM1 - (SIP Trunk) - CUCM2 - PhoneB CUCM: 9.1.2 CP-78xx 1. Call from outside line 2. Off-hook the call by CP-78xx 3. Select "Transfer" softkey in CP-78xx 4. CP-78xx dials and connects to another phone(I mentioned the detail below) 5. Try to select "Transfer" softkey in CP-78xx 6. There is no "Transfer" softkey 7. Select "Swap" softkey twice, then "Transfer" softkey appears 8. Transfer successfully Conditions: This issue happens only when two phones are connected via SIP Trunk.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases