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Cisco Bug: CSCur30803 - CP-78xx: transfer/conference softkey appears after selected swap

Last Modified

Mar 05, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1) 10.1(1)SR1 10.1(1)SR2

Description (partial)

Symptom:
The transfer/conference softkeys don't appear even if "swap" softkey is selected twice after a call is connected.


[Recreate Step] 

- Call Flow
PhoneA - CUCM1 - (SIP Trunk) - CUCM2 - PhoneB

CUCM: 9.1.2 
CP-78xx

1. Call from outside line 
2. Off-hook the call by CP-78xx 
3. Select "Transfer" softkey in CP-78xx 
4. CP-78xx dials and connects to another phone(I mentioned the detail below) 
5. Try to select "Transfer" softkey in CP-78xx 
6. There is no "Transfer" softkey 
7. Select "Swap" softkey twice, then "Transfer" softkey appears 
8. Transfer successfully

Conditions:
This issue happens only when two phones are connected via SIP Trunk.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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