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Cisco Bug: CSCur30803 - CP-78xx: transfer/conference softkey appears after selected swap

Last Modified

Mar 05, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1) 10.1(1)SR1 10.1(1)SR2

Description (partial)

The transfer/conference softkeys don't appear even if "swap" softkey is selected twice after a call is connected.

[Recreate Step] 

- Call Flow
PhoneA - CUCM1 - (SIP Trunk) - CUCM2 - PhoneB

CUCM: 9.1.2 

1. Call from outside line 
2. Off-hook the call by CP-78xx 
3. Select "Transfer" softkey in CP-78xx 
4. CP-78xx dials and connects to another phone(I mentioned the detail below) 
5. Try to select "Transfer" softkey in CP-78xx 
6. There is no "Transfer" softkey 
7. Select "Swap" softkey twice, then "Transfer" softkey appears 
8. Transfer successfully

This issue happens only when two phones are connected via SIP Trunk.
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Bug Details Include

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  • Status
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