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Cisco Bug: CSCur30532 - Voicemail disconnected on new message with display name in UTF-8

Last Modified

Jan 24, 2016

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Locale Installer
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
Voicemail disconnected on new message with display name in UTF-8

Conditions:
For a user with a display name in UTF 8 encoding (e.g Андрей Андреев), the request application/json from Jetty Port 7080 to Jabber Client gets truncated. The voice mails sent to him from ASCII Display Name show up right away, but UTF-8 Display Name show up with 2 minutes delay.
This 2 minute delay is caused due to formatted json notification truncation happening at UC side. When we encounter something like ...":"/meta/connec   this is judged to be a network issue and connection to UC is restarted.
Jabber client gets incomplete/truncated Request from CUC and performs a restart and a new subscription id is generated for the user :

2014-10-16 13:06:06,402 ERROR [0x00001b90] [nnectionHTTP\NotificationClient.cpp(911)] [csf.voicemail] [NotificationClient::handleJsonOutput] - [tid: 0] 09087490::[{"id":"Unity Connection","data":{"MessageInfo":[{"MsgId":"0:c921ab0f-95ba-45ca-9e79-ddfbc468b8cc","Sender":"Андрей  Андреев","ReceiveTime":"1413444966","URL":"/vmrest/messages/0:c921ab0f-95ba-45ca-9e79-ddfbc468b8cc","CallerId":"1616","Priority":"Normal-Priority","MsgType":"Voice"}],"USN":31,"EventTime":"1413444966","SubscriptionId":"04828de9-a5f1-4c0d-b6e8-651c8e2230d0","MailboxId":"test_utf8","EventType":"NEW_MESSAGE","DisplayName":"Андрей  Андреев"},"channel":"/vmrest/mailbox/62a95c4a-e6ae-4a21-9c87-3220275d9601"},{"id":"4","successful":true,"ch
2014-10-16 13:06:06,402 ERROR [0x00001b90] [nnectionHTTP\NotificationClient.cpp(912)] [csf.voicemail] [NotificationClient::handleJsonOutput] - [tid: 0] 09087490::error on line 1 : premature end of input near '"ch'
2014-10-16 13:06:06,402 DEBUG [0x00001b90] [nnectionHTTP\NotificationClient.cpp(658)] [csf.voicemail] [NotificationClient::handleResponse] - 09087490::Request protocol failed. Reconnection for  in 0 time
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Bug Details Include

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