Guest

Preview Tool

Cisco Bug: CSCur30492 - Second expansion module 7916 is sometimes not loading up the speed dials

Last Modified

Mar 03, 2018

Products (20)

  • Cisco Unified IP Phone 7900 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 7906G
  • Cisco Unified IP Phone 8961
View all products in Bug Search Tool Login Required

Known Affected Releases

9.3(1.6) 9.4(2)

Description (partial)

Symptom:
After restarting the 7975 device, the second expansion module 7916 is sometimes not loading up the speed dials. 
Customer is using some application that rewrites the phone configuration via AXL which triggers a restart of the phone.

Conditions:
For failing scenario the second CAR module comes online before he finished loading the lines from the first module:
6579: INF 15:12:01.725778 JVM: Startup Module Loader|cip.sccp.CcApi:? - CcAPI: device.settings.sidecar.online.1 changed
6581: INF 15:12:01.729056 JVM: Startup Module Loader|cip.sidecar.g:? - Sidecar callback: module=0 status=online

8312: INF 15:12:15.727121 JVM: Startup Module Loader|cip.sccp.CcApi:? - CcAPI: device.settings.sidecar.online.2 changed

8362: INF 15:12:15.821673 JVM: Startup Module Loader|cip.sidecar.Sidecar:? - Sidecar.setText() line=32 text=PI TVCC hasFocus=false
8363: INF 15:12:15.823180 JVM: Startup Module Loader|cip.sidecar.Sidecar:? - Sidecar.setIcon() line=32 lineState=6
8364: INF 15:12:15.824817 JVM: Startup Module Loader|cip.sidecar.g:? - Sidecar callback: module=1 status=online

For the working scenario the second module comes online after the first one has been configured:
2232: INF 14:48:45.647939 JVM: Startup Module Loader|cip.sccp.CcApi:? - CcAPI: device.settings.sidecar.online.1 changed

6547: INF 14:49:25.333424 JVM: Startup Module Loader|cip.sidecar.Sidecar:? - Sidecar.setText() line=32 text=PI TVCC hasFocus=false
6548: INF 14:49:25.336021 JVM: Startup Module Loader|cip.sidecar.Sidecar:? - Sidecar.setIcon() line=32 lineState=6
6549: INF 14:49:25.337647 JVM: Startup Module Loader|cip.sidecar.g:? - Sidecar callback: module=0 status=online

6751: INF 14:49:50.136569 JVM: Startup Module Loader|cip.sccp.CcApi:? - CcAPI: device.settings.sidecar.online.2 changed
6755: INF 14:49:50.143229 JVM: Startup Module Loader|cip.sidecar.Sidecar:? - Sidecar.setText() line=33 text=SO DSSUI hasFocus=false

6801: INF 14:49:50.227970 JVM: Startup Module Loader|cip.sidecar.g:? - Sidecar callback: module=1 status=online
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.