Cisco Bug: CSCur29637 - Bulk Edit Tools do not support multiple database table operations
Apr 25, 2017
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Bulk Edit Tool corrupts ICM DB when removing an agent supervisor Conditions: When using the bulk edit tool to remove agents that are supervisors it leaves behind references to tables for that supervisor. The tables are: UserSupervisorMap UserGroup UsrrpMem Error thrown when trying to recreate the agent supervisor the same name. User xxxxxxx in the xxxx.yyyyyyyy.zzz domain already exist as a ICM user or is already a supervisor. Please select another User.
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