Preview Tool

Cisco Bug: CSCur29637 - Bulk Edit Tools do not support multiple database table operations

Last Modified

Apr 25, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Bulk Edit Tool corrupts ICM DB when removing an agent supervisor

When using the bulk edit tool to remove agents that are supervisors it leaves behind references to tables for that supervisor. The tables are:


Error thrown when trying to recreate the agent supervisor the same name.
User xxxxxxx in the xxxx.yyyyyyyy.zzz domain already exist as a ICM user or is already a
supervisor. Please select another User.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.