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Cisco Bug: CSCur29637 - Bulk Edit Tools do not support multiple database table operations

Last Modified

Apr 25, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Bulk Edit Tool corrupts ICM DB when removing an agent supervisor

Conditions:
When using the bulk edit tool to remove agents that are supervisors it leaves behind references to tables for that supervisor. The tables are:

UserSupervisorMap 
UserGroup 
UsrrpMem 


Error thrown when trying to recreate the agent supervisor the same name.
User xxxxxxx in the xxxx.yyyyyyyy.zzz domain already exist as a ICM user or is already a
supervisor. Please select another User.
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