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Cisco Bug: CSCur29198 - iOS AnyConnect app stops functioning with an alert dialog

Last Modified

Mar 15, 2016

Products (1)

  • Cisco AnyConnect Secure Mobility Client

Known Affected Releases

3.0(12119) 3.0(9115) 3.0(9231)

Description (partial)

Attempt to connect a VPN always fails with a message "Connect using Cisco AnyConnect App at least once before using any other App."

The exact trigger is not known at the present time.

This issue was observed with AnyConnect 3.0.09115, 3.0.09231 and 3.0.12119 running on iOS 6 or 7. 
Once it happened, upgrading or reinstalling the app was required to recover from the error. 
But some devices encountered the same issue again after a period of normal operation after the recovery.
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