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Cisco Bug: CSCur28995 - Incorrect syntax examples and service names in UCCX CLI reference guides

Last Modified

Jun 25, 2018

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(2)

Description (partial)

Symptom:
When trying to restart CCX service, command fails since command syntax in CLI reference guide is wrong due to incorrect service names

Example from guide states:

utils service start "Unified CCX Application Administration"

Also, following the same example, there is an issue with the following command as well:

utils service [start|restart|stop] "Cisco Unified CCX Serviceability Administration"

Conditions:
Following:
Cisco Unified Contact Center Express Command Line Interface Reference Guide, Chapter: Utils Commands

Or in later releases:
Cisco Unified Contact Center Express Operations Guide, Chapter: Command Line Interface
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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