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Cisco Bug: CSCur28903 - EMCC:Agent gets logged out during transfer, conference or hold/unhold.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
After call established between mobile agents, if an agent does a hold/retreive or conference , the other agent logs out

Conditions:
Precondition :
1. The setup is an ICM setup for testing EMCC feature.
2. The Peripheral gateway on the ICM connects to the Home CUCM.
3. EMCC is configured on the CUCM .
4. Agents are added on the ICM machine with agent id 5101 and 5102.
5. For these agents, the LCP ports are added on the CUCM as 2000 and 3000 respectively.
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